Effective Date: October 6, 2025
Last Updated: October 6, 2025
By providing your mobile phone number to MarrowLight LLC and consenting to receive SMS text messages, you agree to these Terms and Conditions for SMS Communications ("SMS Terms"). These SMS Terms are supplemental to and should be read in conjunction with our general Terms of Service and Privacy Policy.
Business Information:
Company: MarrowLight LLC
Legal Name: MarrowLight LLC
SMS/Text Line: [INSERT SMS PHONE NUMBER]
Email: [INSERT EMAIL ADDRESS]
Website: [INSERT WEBSITE URL]
MarrowLight LLC is a digital marketing agency serving mortgage brokers, realtors, and real estate professionals. Our SMS communications are B2B (business-to-business) messages sent to our professional clients regarding:
Digital marketing services and campaigns
Account notifications and updates
Appointment confirmations and reminders
Campaign performance alerts
Platform updates and system notifications
Customer support responses
Billing and administrative matters
These are NOT consumer marketing messages. SMS is used exclusively for business communications between MarrowLight LLC and our professional clients who have engaged our services.
By providing your mobile phone number and opting in to SMS communications, you provide express written consent to receive text messages from MarrowLight LLC at the number provided.
1. Platform Opt-In:
When creating or managing your account in our client portal, you may check a consent box agreeing to SMS communications.
2. Service Agreement:
Your signed service agreement with MarrowLight LLC may include SMS consent as part of our standard client communication methods.
3. Text-to-Join:
You may text a keyword (e.g., "MARROW" or "ALERTS") to [INSERT SMS NUMBER] to opt in.
4. Verbal Consent:
During onboarding or support calls, you may verbally consent to SMS communications, which will be documented in your account.
Opting in to SMS communications is voluntary and not required to use our services. You may choose to communicate with us via email, phone calls, or through our client portal instead.
Service Communications (Transactional):
Meeting and appointment confirmations
Campaign launch notifications
Performance alerts (e.g., "Your ad spend reached 80% of budget")
Platform updates and maintenance notices
Payment confirmations and billing reminders
Support ticket responses
Time-sensitive account matters
Operational Communications:
Service updates and feature announcements
Best practice tips and optimization suggestions
Training webinar invitations
Industry insights relevant to your campaigns
Typical Frequency: 4-12 messages per month
Frequency may vary based on:
Your service level and plan
Number of active campaigns
Campaign performance and time-sensitivity
Your communication preferences
Seasonal activity (busy real estate/mortgage seasons may generate more updates)
You will NOT receive:
Daily mass marketing texts
Promotional messages unrelated to your account
Third-party marketing or advertisements
Standard message and data rates from your mobile carrier may apply. Marrow Light does not charge you for text messages, but your mobile carrier may charge you based on your cellular plan.
Important: If you have a limited texting plan, receiving messages from us may result in charges from your carrier. Check with your carrier for details about your plan.
Our SMS service is available on major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Message delivery on regional or international carriers is not guaranteed.
You may opt out of SMS communications at any time using any of these methods:
1. Text STOP:
Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message from [INSERT SMS NUMBER].
You will receive a confirmation message: "You have been unsubscribed from MarrowLight LLC SMS communications. You will not receive further text messages. For assistance, contact [INSERT PHONE] or [INSERT EMAIL]."
2. Update Account Preferences:
Log into your client portal and disable SMS notifications in your communication preferences.
3. Contact Us Directly:
Email [INSERT EMAIL] or call [INSERT PHONE] to request removal from SMS communications.
Opting out stops SMS messages immediately
You will still receive communications via other channels (email, phone, client portal)
Your service delivery is not affected
You may opt back in at any time by texting the opt-in keyword or updating your account settings
For SMS Help:
Reply HELP to any message from [INSERT SMS NUMBER] to receive:
"MarrowLight LLC SMS Help: You're receiving business updates about your marketing services. Msg & data rates may apply. For support, call [INSERT PHONE] or email [INSERT EMAIL]. Reply STOP to unsubscribe."
Customer Support:
Phone: [INSERT PHONE NUMBER] (available [INSERT HOURS])
Email: [INSERT EMAIL ADDRESS]
Client Portal: [INSERT PORTAL URL]
Your mobile phone number and SMS communications are subject to our Privacy Policy, available at [INSERT PRIVACY POLICY URL].
Key Privacy Practices:
We do not sell or rent your phone number to third parties
We do not share your number for third-party marketing purposes
SMS data is stored securely with industry-standard encryption
Only authorized Marrow Light staff access communication records
Important: SMS text messages are not encrypted end-to-end. Do not send sensitive information such as:
Passwords or login credentials
Social Security numbers
Credit card information
Confidential client data
For secure communications, use our encrypted client portal or email with encryption enabled.
You agree not to:
Use our SMS system to send unauthorized messages
Share or forward messages containing proprietary MarrowLight LLC information
Use SMS communications for any unlawful purpose
Attempt to impersonate MarrowLight LLC staff
Abuse, harass, or send offensive messages to our support team
MarrowLight LLC agrees to:
Send only business-relevant messages related to your services
Respect your communication preferences
Honor opt-out requests immediately
Comply with TCPA, CTIA, and all applicable regulations
Maintain reasonable message frequency
While we strive for reliable delivery, SMS messages may be delayed or fail to deliver due to:
Carrier network issues
Device or phone service problems
Out-of-coverage areas
Phone being powered off
Technical malfunctions
Marrow Light is not liable for:
Failed or delayed message delivery
Messages not received due to carrier or device issues
Actions taken based on messages that were not received
Do not rely solely on SMS for time-sensitive matters. For urgent issues:
Call us directly at [INSERT PHONE]
Check your email for detailed communications
Log into your client portal for real-time updates
Our SMS communications comply with:
Telephone Consumer Protection Act (TCPA)
CTIA Messaging Principles and Best Practices
CAN-SPAM Act (where applicable)
State and federal privacy laws
Mobile carrier requirements
By opting in, you provide express written consent under TCPA to receive text messages at the mobile number provided, even if that number is on a state or federal Do Not Call list.
As a B2B service provider communicating with our business clients, many consumer marketing restrictions do not apply. However, we maintain high standards of professionalism and respect your communication preferences.
You are responsible for:
Keeping your mobile number current in your account
Notifying us if you change numbers
Removing opt-in from old numbers when changing service
To update your phone number:
Log into your client portal and update contact information
Email [INSERT EMAIL] with your new number
Call [INSERT PHONE] to update your account
If you no longer own the phone number in your account, you must notify us immediately. We are not responsible for messages sent to a reassigned number.
Marrow Light reserves the right to modify these SMS Terms at any time. Changes may include:
Message frequency adjustments
Types of messages sent
Opt-in or opt-out procedures
Terms and conditions updates
We will notify you of material changes by:
Sending an SMS notification to your number
Posting updated terms on our website
Emailing you at your registered email address
Your continued use of SMS services after changes indicates acceptance of modified terms.
Marrow Light may terminate your SMS service access if:
You violate these SMS Terms
Your account is closed or suspended
You abuse or misuse the SMS system
Required by law or carrier requirements
You may terminate SMS services at any time by opting out as described in the "Opt-Out and Unsubscribe" section.
These SMS Terms are governed by the laws of [INSERT STATE/JURISDICTION], without regard to conflict of law principles.
Before pursuing formal legal action, you agree to contact us at [INSERT EMAIL] to attempt informal resolution of any disputes.
Any disputes arising from these SMS Terms or our SMS communications shall be resolved through binding arbitration in accordance with our master Terms of Service, rather than in court, except where prohibited by law.
If any provision of these SMS Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
These SMS Terms, together with our Privacy Policy and master Terms of Service, constitute the entire agreement between you and Marrow Light regarding SMS communications.
For questions about these SMS Terms:
MarrowLight LLC
[INSERT BUSINESS ADDRESS]
Phone: [INSERT PHONE NUMBER]
Email: [INSERT EMAIL ADDRESS]
Website: [INSERT WEBSITE URL]
Compliance Portal: [INSERT COMPLIANCE URL]
Office Hours: [INSERT HOURS]
By opting in to SMS communications with MarrowLight LLC, you acknowledge that:
✓ You have read and understood these SMS Terms
✓ You consent to receive text messages at the number provided
✓ You understand message and data rates may apply
✓ You can opt out at any time by replying STOP
✓ You are a business professional using our B2B services
✓ You agree to the terms and conditions outlined above
MarrowLight LLC
Digital Marketing Solutions for Mortgage and Real Estate Professionals
EIN: [INSERT EIN]
Last Updated: [INSERT DATE]
Marrowlight | Copyright 2025 | All Rights Reserved | Privacy Policy | Terms & Conditions
30 N Gould St Ste R Sheridan, Wyoming 82801, United States